Product Categories
 
NBX Phone Systems
NBX 25, NBX V3000, NBX 100, Super Stack 3 NBX
 
NBX Phones & Attendant Consoles
NBX Business Phones
& Attendant Consoles
 
NBX Hardware Components
Analog Connection Devices, NBX Interface Cards, CITELink IP Handset Gateway
 
NBX Software Components
pcXset, IP Licenses, Voice Mail Upgrades
 
Refurbished NBX Systems & Phones
Refurbished NBX Systems, Phones, & Components
 
NBX Accessories
NBX Headsets, Phone Accessories, Power over Ethernet (PoE)
 
 
 
3Com NBX Support Plans


Option 1
- Express Service 

Provides remote support solution for your NBX Phones only and ensures that you have access to phone hardware replacements and telephone support. This services includes the following benefits:

  • 24 x 7 Telephone Technical Support - A certified engineer will help you resolve an unlimited number of incidents quickly and efficiently. Provides access to engineers, with sophisticated replication laboratories 24 hours a day, 365 days a year.

  • Next-Business Day Phone-Set Hardware Replacement - A replacement NBX phone will arrive at your site by the next business day.

  • Software Updates - Access to the latest maintenance software updates.

Option 2 - Guardian Service

A complete support solution for customers who need on-site assistance 24 x 7. A Guardian support contract provides the following:

  • Onsite Assistance within four hours - A certified service engineer will arrive to provide on-site assistance or hardware replacement within four hours of when it is determined that a dispatch is required. This assistance is provided 24 hours a day, 7 days a week for system-level problems - single phone failures excluded. This services includes the following benefits:

  • Software Updates - Access to the latest maintenance software updates.
    24 x 7 Telephone Technical Support - A certified engineer will help you resolve an unlimited number of incidents quickly and efficiently. Provides access to engineers, with sophisticated replication laboratories 24 hours a day, 365 days a year.

* Contract and site minimums apply.


Call for Pricing!